FAQ List


Can I use the Man-PACK® to carry my diabetic or baby supplies?
How was Man-PACK® created?
I can’t decide on which bag to get. Help!
What is Man-PACK®?
What is the difference right-hand draw and left-hand draw?
Who was the creator of the Man-PACK®?
Will Man-PACK® be appearing at any trade shows?

Man-PACK® Care

What are the cleaning instructions for my Man-PACK®?


Are there any extra fees to ship an order outside the US?
I didn’t pay any customs fees before. Why do I have to now?
I was charged to get my package. Why did Man-PACK® make me pay more for my order after I have already been charged for shipping?
It has been X amount of weeks. Where is my package?
The tracking number you gave me says it entered my country and then nothing new has been added since then. Where is my package?


After I placed my order, how long does it take to ship?
Do I have to have a PayPal account to buy a Man-PACK®?
Do I have to place an order on the website?
How do I place an order?

Shipping and Tracking

Are the delivery times different during the Christmas season?
How can I track my order?
How do I track my order?
How long will it take to get my package (US or International)?
I didn’t get an email giving me my tracking info! How can I track my order?


Do you do repairs?
How do I exchange an item?
How do I return an order/product?
I was told I would get a refund. How long does it take?


I found an error with the website.


Press inquiries?
Who should I contact if I have any questions?